The method
Use this prompt to generate comprehensive customer journey maps. Input your target customer persona, the product/service, and the key stages of interaction. Analyze the output to understand customer pain points and opportunities. Ideal for UX designers & marketers.
The prompts
Prompt 1
Develop a detailed customer journey map for a user purchasing a premium coffee subscription online. The target persona is a busy professional aged 30-45, tech-savvy, and values convenience and quality. The stages include: Awareness (discovering the subscription), Consideration (comparing options), Purchase (signing up), Onboarding (setting preferences), Usage (receiving and brewing coffee), Retention (ongoing satisfaction), and Advocacy (referring friends). For each stage, identify the user's goals, actions, touchpoints, pain points, and opportunities for improvement. Focus on digital touchpoints and user emotions. Provide actionable recommendations to improve the overall customer experience and increase customer loyalty. Ensure the map is structured for easy understanding and actionable insights.
Prompt 2
Create a customer journey map for a patient interacting with a telehealth service for managing chronic diabetes. The persona is a 60-year-old retired teacher, comfortable with basic technology, and seeking convenient healthcare. The stages are: Awareness (learning about the service), Enrollment (signing up and providing medical history), Consultation (virtual appointment with a doctor), Treatment (receiving a prescription and care plan), Monitoring (tracking blood sugar levels), Follow-up (regular check-ins), and Support (technical or medical assistance). Identify the patient's goals, actions, touchpoints, pain points, and opportunities for improvement at each stage. Consider accessibility, ease of use, and emotional aspects of the experience. Offer specific recommendations to enhance patient engagement and adherence to the treatment plan. Ensure consideration for HIPAA compliance and data security.