The method
Use this prompt to outline how to communicate openly and honestly with customers about your brand's values and practices. Ideal for businesses looking to improve transparency and build trust with their audience. Try in a conversational tone.
The prompts
Prompt 1
Craft a list of 5 key values that underpin your brand's identity. Explain how each value is reflected in your products/services and customer interactions. Include examples demonstrating how you are actively upholding these values in recent cases.
Prompt 2
Describe a scenario where a customer experience went wrong. Explain what steps you took to rectify the situation, acknowledging any flaws. Outline concrete steps to avoid similar issues in the future and how you will communicate this improved process to customers.