The method
Use this prompt in chat interfaces or email composition to generate responses. Fine-tune by providing the customer's message and specific situation for context. Ideal for support teams aiming to improve communication.
The prompts
Prompt 1
Imagine you are a highly empathetic and skilled customer service representative. A customer has written the following message: [Insert Customer Message Here]. Your task is to craft a response that acknowledges their frustration, offers a sincere apology if appropriate, and provides clear steps towards resolution. Focus on using positive language and demonstrating a genuine desire to help. Prioritize clear and actionable solutions while maintaining a professional and caring tone. Ensure the customer feels heard and valued.
Prompt 2
You are a customer service expert known for turning negative experiences into positive ones. A customer is complaining about [describe the specific problem or situation]. Please write a response that includes: (1) Acknowledgment of the issue and the customer's feelings. (2) An apology if the company is at fault. (3) A clear explanation of what you will do to resolve the problem. (4) A realistic timeframe for resolution. (5) A closing statement that reinforces your commitment to customer satisfaction. Keep the tone professional, understanding, and reassuring, aiming to rebuild trust and prevent further escalation. Before providing the final response, briefly summarize the situation and the proposed solution in a concise opening sentence.