The method
Use this prompt in ChatGPT/Gemini to generate actionable customer retention strategies. Provide context on your business, target audience, and current retention challenges. Iterate on the generated strategies by providing feedback and requesting refinements.
The prompts
Prompt 1
I need a customer retention strategy for a SaaS company targeting small businesses. Our current churn rate is 5% per month. Our main competitors are X and Y. We offer features A, B, and C. Our customer support has a satisfaction rate of 4.5/5. Generate a 3-month plan with specific, measurable, achievable, relevant, and time-bound (SMART) goals and tactics. Include ideas for improving customer onboarding, increasing engagement with our product, and proactively addressing potential churn risks. Also, consider the use of personalized communication and loyalty programs.
Prompt 2
Develop a customer retention plan for an e-commerce business selling handmade jewelry. Our target audience is women aged 25-45 with an interest in unique, artisan products. We are seeing a high rate of abandoned carts and a decrease in repeat purchases. Describe specific actions to improve customer experience, boost repeat sales, and reduce abandoned carts. Also, suggest ways to use social media and email marketing to keep customers engaged. We use Shopify. What tools and integrations do you recommend to personalize our approach and improve customer data collection to improve retention efforts.