The method
Use this prompt to generate ideas on improving customer retention. Input details about your business. It's useful after analyzing customer feedback and identifying churn drivers. Adapt outputs to fit your budget & resources.
The prompts
Prompt 1
I am the owner of [describe your business, industry, and target audience]. Our customer retention rate is currently [state your current retention rate]. We've noticed that customers are leaving primarily due to [list 2-3 main reasons for churn]. Based on this information, suggest three actionable and innovative strategies we can implement over the next quarter to improve customer retention. For each strategy, provide specific steps, resources required, and how to measure its success. Consider strategies related to improving customer experience, proactive engagement, loyalty programs, and personalized communication.
Prompt 2
Analyze the following customer feedback data from [company name] and create a customer retention plan that focuses on the top 3 issues:
[Insert customer feedback data here - could be survey results, reviews, support tickets, etc.]
Present the retention plan in a structured manner, including:
* A prioritized list of the 3 key issues impacting customer churn.
* Specific action steps to address each issue.
* Metrics to track the success of each action.
* A timeline for implementation.
* Potential challenges and mitigation strategies.
[Insert customer feedback data here - could be survey results, reviews, support tickets, etc.]
Present the retention plan in a structured manner, including:
* A prioritized list of the 3 key issues impacting customer churn.
* Specific action steps to address each issue.
* Metrics to track the success of each action.
* A timeline for implementation.
* Potential challenges and mitigation strategies.