The method
Use this prompt in ChatGPT to brainstorm potential risks to customer retention and develop proactive strategies. Provide context about your industry and typical customer lifecycle for more targeted results. Refine by specifying customer segments.
The prompts
Prompt 1
Analyze potential risks leading to customer churn in the [Industry] industry, focusing on customers in the [Customer Segment] segment. Consider factors such as competitor actions, economic conditions, changing customer needs, and internal service or product issues. For each identified risk, propose at least two specific and actionable mitigation strategies that the company can implement. Present your findings in a structured format, outlining the risk, potential impact, and corresponding mitigation strategies. Ensure that the strategies are practical and aligned with the company's resources and capabilities. Be specific with your action plan
Prompt 2
Assume the role of a consultant specializing in customer retention. Develop a comprehensive risk assessment for our customer base, considering internal and external factors. Prioritize the risks based on their potential impact and likelihood of occurrence. For each high-priority risk, create a detailed mitigation plan outlining the specific steps, responsible parties, timelines, and required resources. Additionally, propose key performance indicators (KPIs) to track the effectiveness of the mitigation efforts. Provide a clear and concise report summarizing your findings and recommendations, suitable for presentation to senior management.