The method
Use after encountering a problem. Clearly define the issue, then guide the LLM through a ‘5 Whys’ analysis to uncover the underlying cause. Repeat the ‘Why?’ question iteratively, building upon each answer. Best for complex or recurring issues.
The prompts
Prompt 1
We've experienced a significant drop in website traffic this week. Conduct a 5 Whys analysis to determine the root cause. Start with the statement: 'Website traffic decreased significantly this week.' Guide me through each 'Why' to uncover the underlying issue, providing explanations for each step.
Prompt 2
Our customer satisfaction scores have been declining for the past month. Using the 5 Whys method, identify the primary reason for this decline. Begin with the statement: 'Customer satisfaction scores are declining.' Analyze possible issues with our product, service, or support processes, and include questions about recent changes or updates in these areas.