The method
Use this prompt at the beginning of a client onboarding project. Specify the industry and service. Then, execute each prompt sequentially, refining the results based on client feedback. Paste the response into a document, and tailor it for your brand.
The prompts
Prompt 1
Develop a comprehensive client onboarding process for a [Service] business in the [Industry] industry. The process should include the following stages: Initial Contact, Needs Assessment, Proposal, Contract Signing, Kickoff Meeting, Implementation, Training, Ongoing Support. For each stage, detail the key steps, responsible parties, communication methods, and expected outcomes. Ensure the process is scalable and adaptable to different client sizes and needs. Consider incorporating automation tools to streamline tasks and improve efficiency. Identify potential roadblocks and suggest solutions for overcoming them. Focus on creating a positive and engaging experience for the client, fostering long-term relationships, and maximizing client satisfaction. The document should be easily understandable and actionable for both the client and the onboarding team, providing clear guidelines and expectations. Include metrics to measure the success of the onboarding process, such as time-to-value, client satisfaction scores, and retention rates. Make the document visually appealing, use bullet points, and avoid large blocks of text.
Prompt 2
Outline a series of targeted questions to ask new clients during the 'Needs Assessment' phase of onboarding for a [Service] business in the [Industry] industry. These questions should uncover the client's goals, pain points, expectations, and current challenges. The questions should be structured to elicit specific and actionable information, rather than general or vague responses. Categorize the questions by key areas, such as business objectives, technical requirements, communication preferences, and budget constraints. Provide examples of follow-up questions to probe deeper into the client's responses and clarify any ambiguities. The goal is to gain a thorough understanding of the client's needs and tailor the onboarding process to meet those needs effectively. Explain how the answers to these questions will be used to create a customized onboarding plan and ensure client success. Provide guidance on how to actively listen and build rapport with the client during the needs assessment process, fostering trust and open communication. These insights will allow us to tailor the best strategy for them and the type of communication that suits the best.