The method
Integrate a chatbot on your website/app to handle FAQs and routine inquiries. Use prompt variations to test different tones (formal, casual) and levels of detail. Ideal for businesses with high volumes of customer interactions.
The prompts
Prompt 1
I want to create a customer service chatbot for my e-commerce business selling handcrafted jewelry. The chatbot should be able to answer questions about shipping costs, return policies, materials used in the jewelry, and provide basic troubleshooting assistance. The chatbot should have a friendly, approachable tone and be able to handle a wide range of customer inquiries. Please provide a detailed script for the chatbot to follow, including example questions and answers, and suggest specific keywords to trigger relevant responses. Also, suggest how to best integrate this into a platform like Zendesk or Intercom.
Prompt 2
Develop a chatbot script for a SaaS company that offers project management software. The chatbot should be able to assist users with onboarding, explain key features, and guide them through common tasks such as creating projects, assigning tasks, and generating reports. The chatbot should be proactive in offering help and be able to escalate complex issues to a human agent seamlessly. Provide sample conversation flows and best practices for maintaining a high level of customer satisfaction. Furthermore, include information on using the tool Dialogflow to build this Chatbot.
Prompt 3
Design a chatbot for a healthcare provider that can answer basic questions about appointment scheduling, insurance coverage, and available services. The chatbot should be HIPAA compliant and ensure the privacy of patient information. It should also be able to direct users to relevant resources and provide general health information. The tone should be professional and empathetic. Include information on using the RASA framework to build this chatbot. The chatbot should also contain a disclaimer and a way to contact professional doctors.