The method
Use this prompt after gathering customer feedback (surveys, reviews, social media comments). Input the data directly or upload as a file. Specify the type of insights you want (overall sentiment, aspect-based analysis, trend identification). Perfect for product development and marketing teams.
The prompts
Prompt 1
Analyze the following customer feedback data and provide a comprehensive sentiment analysis. Identify the overall sentiment expressed, highlighting both positive and negative opinions. Furthermore, perform aspect-based sentiment analysis, focusing on key product features such as usability, design, and performance. Identify any emerging trends or recurring themes in the feedback. Finally, suggest actionable recommendations based on the analysis to improve customer satisfaction and product development. The data is:
[Insert Customer Feedback Data Here]
[Insert Customer Feedback Data Here]
Prompt 2
You are a sentiment analysis expert. Your task is to analyze customer reviews of [Product Name] and determine the overall sentiment towards the product, as well as sentiment related to specific aspects such as price, quality, customer service, and delivery. Provide a detailed report outlining the positive, negative, and neutral sentiments expressed in the reviews, along with specific examples of text that support your analysis. Also, identify any recurring complaints or praises. Use the following data:
[Insert Customer Review Data Here]
[Insert Customer Review Data Here]
Prompt 3
Based on the customer service transcripts provided below, identify the main reasons why customers are contacting support. Classify these reasons into categories (e.g., billing issues, technical difficulties, product defects). For each category, quantify the frequency of occurrence and analyze the sentiment expressed by customers during the interaction. Provide a summary of the key pain points experienced by customers and offer suggestions for improving the customer service experience. Data:
[Insert Customer Service Transcripts Here]
[Insert Customer Service Transcripts Here]